Customer Comments

NOTE DISCLAIMER:  I will not accept liability for anyone's removal attempts.  This information is posted for informational purposes only.  Don't try this without proper training.  Any removal attempts are at your own risk.  I will not be financially liable to any damage or expenses you may incur in trying to remove your radio. 

Here's clips from feedback that I got from following up with people on 4/30/2003 on their various repairs, swaps, etc....
Hi Duane,
You fixed the volume control in my dually-remember? It's working great! Just wish I had found you sooner. But sure glad I didn't buy a new unit or even one off e-bay. Thanks a lot. Maybe you should offer that service also. Feel free to use this as a testimonial if you wish.
Regards,
Jim Stephens - jiga@NOSPAMshtc.net
------------------------------ 

It still works great!!!!

Sandeep Patel - spatel@NOSPAMspi-america.com
 ------------------------------  

The radio display problem has been great.  It has been working for 7 months now without a single problem.  Thank you.

 Scott Vorpahl - svorpahl@NOSPAMadapteksystems.com
1998 Ford Explorer Eddie Bauer 4WD
4.0L SOHC V6 210HP
79,000 miles
------------------------------  

The power board that I got from you is still working.  Thanks again for all the help.  I couldn't be happier.

Bill English - wlenglish@NOSPAMmsn.com
------------------------------  

 Hey Duane,
Things are still looking great on the mountaineer's radio. It is bright and we have seen no flickering. Great job! and I it looks like it is going to hold up. 

Thanks for taking the time to e-mail your customers and I greatly appreciate you thinking of the well being of your customers.

 Adam Wyatt, Pratt,KS - awyatt@NOSPAMhavilandcoop.com

A Short and Simple Email...

The fix worked great and saved me a lot of cash. Thanks!

Craig Hart
lhart@NOSPAMchartermi.net

Email from the Swap Program....

Good morning Duane,

Thank You, Thank You, Thank You!!!  Received the new board yesteday.  Did the swap when I got home last night and it worked like a charm.  It was a great feeling see the display come back to life after being without it for a week. I hope to get the swap board on it's way back to you tomorrow morning.

Once again, thanks for all your help.

Gratefull in South Jersey....
Bob
bobmcc@NOSPAMtricoequipment.com

Email...."It Worked!"

Duane,

I have not been living with this problem for long...I bought this Explorer "as is" about a week ago!

You saved me a couple hundred dollars over what the dealer wanted!

I really appreciate your site and have it bookmarked in case it goes again or the volume problem arises.

Thanks,
Chuck Birch
Western Pennsylvania

Another Email....

Just writing back to let you know - another satisifed customer! :-)

Good luck,
Bill
wandersen@NOSPAMnc.rr.com

Email from a Quest owner....

Duane-
You're the man! The radio in my 2000 Nissan Quest is working again!  What a great feeling to have it working again, and not be out the $195-325 that the repair shops were quoting me.

I can't thank you enough for the service you provided me.

Tom Jackson
Dallas, Texas
tjacks@NOSPAMatt.net

More Email...

Thanks so much for putting up such a helpful website. I was relieved to find out that my display problem was common.

Thanks again for the help and good luck to you with your job hunt. We are actually neighbors to some degree (I live in the same zip code as your P.O. Box, at least) so I will pass along any job tips that I hear about in the area related to your field of expertise.

Have a great day,
Jim Connor

and More Email....

Hi Duane-
I managed to fix the display by replacing the entire supply board with a new one (with the help of my hubby). I also replaced the volume control.

Again, I can't thank you enough. You saved us a ton of money, and that's a good thing for us now that I'm a stay-at-home mom.

Cheers,

Lavern
lavern_lopez@NOSPAMhotmail.com

From a Nissan Quest Minivan Radio Repair...

Duane thanks again for fixing Sharon's radio this morning. I've been running around posting your website at a couple places and also saw you've been busy too. Hope this works out for you and you get allot of business out of it. You can send anyone wary tell them to drop me an email I'll vouch for you. Thanks again and hope your new years is a good one.
Larry and Family
sloopyboy@NOSPAMprodigy.net
(remove the "NOSPAM" for the valid email).

More email...

Just wanted to thank you for the info on your web site on the fix for the display on the cd/tape/am/fm radio in the Explorer. Worked like a charm.

Thanks again.
D. Schrecker
DSchrecker@NoSpamaol.com (remove the "NoSpam" for the valid email).

Ford Radio Repair...

Thanks for the info. on the radio repair.  The radio works fine now. Thanks for your website and the info. It saved me about $150 bucks. I'm telling everyone I know about your website.

M. Leach
mleach2@NoSpamtva.gov (remove the "NoSpam" for the valid email).

Re: Ford Explorer Radio fix

Duane,
You are the man! The fix worked!  My Explorer was just 500 miles out of warrenty. The dealer said it would cost $575 to fix. I told them to stick it! So thank you for all your help, it was the best money I ever spent.
Harris

Some more flattering comments...

Duane,

Thanks again for all your help, You saved my life, Jack

Buehler_J@NOSPAMkonica.com
(remove the "NOSPAM" for the valid email).

This email sums it up nicely...

Thanks for the REPAIR. IT WORKED!!!!!!!!!!!!!!!!
Steve Simpson
thunderbat94@NOSPAMhotmail.com
(remove the "NOSPAM" for the valid email).

Another enthusiastic email...

Eureka!
Duane, YOU ARE THE MAN!

Thanks Duane!
Rock on,
Jim
biggerjim@NOSPAMhotmail.com.
(remove the "NOSPAM" for the valid email).

Another enthusiastic email...

Mr. Harrison:

Thanks to you and your web site, our Ford Explorer radio display works again !

As others have said, it is really nice to have the display working.

Again thank you !

M Oprysko
moprysko@NOSPAMrcn.com
(remove the "NOSPAM" for the valid email).

Ford Radio Display

Duane is a CLASS ACT! I was having the same issue with the radio from my 1998 Ford Explorer. After finding the website, I contact Duane for help. Rather than risk damage by doing this myself, I decided to send it to Duane. There is an inherit risk with doing any business over the web however this was without a doubt the best experience I have had. I pulled the radio out on a Monday night, shipped on Tuesday. Duane kept in constant communication and not only let me know he received the radio, he informed me he fixed and shipped it back the SAME DAY!. I have received and all is well. A+ transaction and GREAT customer service. Thanks Duane!

Steve Schwartz (steve@NOSPAMschwartzcentral.net)
Remove the NOSPAM for a valid email address

Radio Display

Duane,

The radio is working fine, just like new. Again I appreciate your help.

regards,
Chris Schmalz

This page was last updated on 12/01/04 .
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